Ordering & Shipping: We are a promotional products distributor, all of our items have different production times and ship from different locations nationwide. You can find the production time under delivery information for the item you have selected along with units per carton, weight per carton and box dimensions. Upon order placement we will notify you with any extra charges such as shipping charges or rush charges. We will only proceed with your order once you have approved all charges. You may also call or email us to get shipping charges in advance.
Delivery: If you have a deadline date, please make sure to let us know so we can meet your deadline date. If we have to expedite shipping or production time, we will let you know of any rush fees and expedited shipping fees. We will only proceed with your approval.
Returns: Since your item is imprinted with your company or personalized information, we cannot accept returns on decorated items. However, we will accept returns or replace your items if your order is defective or printed incorrectly. We will send you a virtual proof in advance to make sure your imprint is correct before we print your order. It is your responsibility to review the proof and make sure your imprint is accurate.